Refund policy

Cancellation:

Golden Spurs Boutique works hard to fulfill orders as quickly as possible. An order cannot be cancelled or changed once it is placed. 

How To Make A Return:

To start your return you MUST send an email requesting a return including your order number information, items you are requesting return for, and reason for return. ORDER ISSUES/RETURN REQUESTS MUST BE EMAILED! Contact us at goldenspursboutique@gmail.com. Any item(s) that are sent to us without first requesting a return will not be accepted and item(s) will not be shipped back to you. Please wait for an email response approving the return before shipping any items back.

Returns:

Item(s) that qualify for return may be returned within 14 days of the delivery date - [local pickup orders are from the date of purchase] for STORE CREDIT ONLY. Shipping costs are not included in a store credit refund. A tracking number for your return package must be sent via email within the 10 day return time period for your item(s) to qualify for a return.

  • TAGS MUST BE ATTACHED. 
  • ITEMS MUST BE UNDAMAGED/UNWORN. IF YOUR ITEMS ARE RECEIVED TO US WITHOUT TAGS AND ARE DAMAGED/WORN THEY WILL NOT BE SENT BACK TO YOU AND NO STORE CREDIT WILL BE APPLIED.
  • We are not responsible for any changes that may occur during the care process of your items -- (any discoloring/shrinkage/tears/rips while washing/drying/wearing)- not a reason for return/refund/exchange
  • *ALL SALE ITEMS ARE FINAL.*

Return Address:

 Attn RETURNS: Golden Spurs Boutique

19381 Fir Avenue

Akron, IA 51001

  • Customer is responsible for all return shipping costs.
  • Customer is responsible for providing new packaging to ship returns in. Any packages shipped back that are ripped or torn causing items to be damaged will not qualify for a full refund/exchange.
  • Please send return tracking info to goldenspursboutique@gmail.com
  • Please include your order’s packing slip with returning item being highlighted or circled, and the reason for return.
  • Golden Spurs Boutique will send you a gift card via email with your store credit once your return is approved. 

Damaged Item(s) — If you receive a damaged/defective item(s) in your order, you have 3 days from the date of delivery to email goldenspursboutique@gmail.com with pictures of your damaged/defective item(s) for a replacement/refund to be considered. We will do our best to make it right. If the solution results in a return/exchange, the customer will have 3 days from the date of solution to ship the defective/damaged item back.

Exchanges — Golden Spurs Boutique does not guarantee exchanges due to our limited inventory and quantities, therefore we cannot promise your needed size will be in stock. Exchanges ARE acceptable. Please feel free to send an email to goldenspursboutique@gmail.com and we can verify that we have the size you need in stock and hold the item for you until we receive your return. Once your return is approved, we will send an invoice for shipping cost + any cost difference that may be applied, and get your exchange item shipped asap.  

FINAL SALE Items:

  • ALL INTERNATIONAL ORDERS ARE FINAL SALE
  • ***ALL SALE ITEMS*** this includes permanent sale items found in our SALE Tab and any limited time sales we may run. Any items purchased at a discount/special priced/door busters are FINAL SALE.

Golden Spurs Boutique is NOT responsible for:

  • Packages shipped to the wrong address. Always double check that your address is correct. If the wrong address is provided, it will be the customers responsibility for the cost of a new shipping label.
  • Any item(s) that are damaged after tags are removed and item(s) have been worn/washed.
  • Any shipping delays caused by the carrier. Once your package arrives to the carrier, it is out of our control. It is the customer’s responsibility to contact USPS for more information on a delayed/lost/stolen package.
  • Golden Spurs Boutique is not responsible for where the carrier delivers/leaves packages. If a customer believes their package was stolen, it is the customer’s responsibility to file a claim through USPS. Refunds are not issued for packages that are believed to be stolen.